Anime Expo Cancelled/Issues Refunds

With May only being a few days away it was only a matter of time before the Anime Expo in California would get canceled.

Per the Anime Expo:

This is a day my team and I hoped wouldn’t come, but it is with a heavy heart that I am announcing the cancellation of Anime Expo 2020. Our utmost concern is for the health and safety of our amazing Anime Expo community. We understand your disappointment as we are anime fans first and foremost too. As you can imagine, this was one of the most difficult decisions we have had to make in the 29 years of Anime Expo.

With the COVID-19 situation continually changing, as well as more restrictions in place worldwide and in our host city Los Angeles, we can’t in good faith move forward with this year’s event. We know it will affect all of you differently and we did not come to this decision lightly.

For exhibitors, artists, contractors, performers, and more, this impacts you on many levels. Anime Expo is an important source of income as well as inspiration for all of you. We know you have been working tirelessly in preparation for July and we appreciate your dedication to your craft.

For our staff and volunteers, who have been working hard, planning every detail of this year’s event since before AX 2019 ended, we share your sadness – please know we support you every step of the way as we turn our attention to next year, Anime Expo’s 30th anniversary!

For our attendees, AX is a place to see old friends, make new ones, and experience the immersive nature of the larger anime community. We will miss seeing you!

We thank each and every one of you for being a part of a community that makes Anime Expo such a special experience every single year.

Badge holders will have the option to receive a full refund or to have their badges rolled over to AX 2021. As this is a big undertaking, please give us time to get the process solidified and stay tuned for more information in the coming days. Exhibitors and artists can expect to receive information via email sometime next week.

Hotel room reservations booked through ConferenceDirect in the AX official hotel block will be automatically cancelled. If you booked a room outside the AX hotel block, please contact your hotel directly.

It remains our goal to provide fans and industry partners from around the world with a safe space to come together to celebrate and share our love of anime. We are committed to bringing you the best of the best next year as we return to Los Angeles for our 30th anniversary on July 2-5, 2021!

As I have said before, we are in this together. We love and support our community and know Anime Expo is an event like no other. Each summer, Anime Expo allows all of us to connect and share our love of anime and Japanese pop culture.

Be safe, continue to do your part, support your community, and most of all stay well!

We look forward to seeing you at AX 2021!

As for refunds, the expo is going to make sure their attendees are taken care of:

For registered attendees who wish to rollover their badge(s) to Anime Expo 2021, no action is needed as it will be done automatically after May 31, 2020. Please note that name changes are not permitted for AX 2020 badges that have been rolled over. After May 31, all badges that are rolled over will be non-refundable and non-transferable.

For those who wish to receive a refund of their badge(s), the buyer must submit all of the information in the form at the bottom of this page. Only submissions through this refund request form will be processed. Any previous refund inquiries via email or any other channel will not be processed. Buyers must resubmit their request(s) via the form below.

Deadline to Request a Refund: May 31, 2020 @ 11:59 PM PT.

Please note the following:

  • Only full refunds will be processed. If multiple badges were purchased in an order, all badges will be refunded.
  • Be sure to input the correct Eventbrite order confirmation number, otherwise the refund cannot be processed.
    • Don’t know or can’t find the order confirmation number? Try searching for an email from orders@eventbrite.com or check the Eventbrite account. Refer to the Eventbrite Help Center for additional information.
  • Upon submitting the request, refunds will be issued back to the original payment method within 2-4 weeks.

Ticketed Events:

  • All tickets to Maid Cafe, Butler Cafe, Masquerade, or After Hours will be automatically refunded.
  • Refunds will be issued back to the original method of payment in early May.

What do I do if the credit/debit card used to buy my badges has been changed or closed?

  • For credit/debit cards that have been changed, refunds should still be issued to the associated account. If you do not see funds after four weeks, please contact your bank or credit card company for assistance.
  • For credit/debit cards that have been closed, please contact the bank or credit card company associated with the card that you used to purchase your badges. In most cases, they will issue a check for the returned funds.

Have any other questions or concerns? Please contact us at registration@anime-expo.org.

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